Question 1

What does Pilotier do day-to-day?

Accepted Answer

Every morning, before you open your laptop, Pilotier has already organized your inbox, built your follow-up queue, written drafts, and prepared your daily brief. Beyond inbox operations, we also handle recurring marketing copy, research, meeting prep, CRM updates, lead qualification, and operational tasks based on your plan.

Question 2

Is this fully autonomous? Does it send emails without me?

Accepted Answer

No. Never. This is the most important thing we tell every client: we operate on a draft-first model. Every email that goes out, you see it first. You review the draft, edit it if you want, and you click send. We never auto-send anything. The AI writes. You decide. Every time.

Question 3

How fast can we get started?

Accepted Answer

Discovery to go-live in 3–5 business days. Day 1 is the setup call. Days 2–3 are configuration and workflow build. Days 3–5 are the QA pilot where you see everything before it goes live. By the end of the week, your inbox is running on autopilot.

Question 4

What tools does it connect to?

Accepted Answer

Starter includes Gmail and Google Calendar integration. Growth adds CRM integrations plus broader operational workflows. We tailor integrations around your stack and can expand into reporting, documentation, and custom workflows.

Question 5

How do approvals work?

Accepted Answer

Every draft response is surfaced to you for review before it sends. You'll see the draft, the original email it's responding to, and any context we've added. You can approve it as-is, edit it, or skip it entirely. Nothing leaves your inbox without your explicit action.

Question 6

What if I need custom workflows?

Accepted Answer

Growth plan clients get custom integration consultation as part of the package. We can build bespoke prioritization rules, custom follow-up triggers, and specialized workflows for your specific operation. For more complex automations, we quote those separately.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. No contracts. Cancel with 30 days' notice. We don't lock you in because we believe we should earn your business every month. If it's not working for you, we'd rather you tell us than stay out of obligation.

Question 8

How is my data handled? Is it secure?

Accepted Answer

Each client's credentials and data are stored in a completely separate, isolated environment. Your access is never shared with other clients. We follow standard security practices for credential storage and access management. We don't sell your data. We don't use your email content to train models. Your inbox is yours.

Question 9

What if it's not the right fit?

Accepted Answer

We'll tell you before you pay anything. The setup call is free. If we don't think Pilotier is the right fit for your situation — whether that's because your volume is too low, your workflow is too specialized, or you need something we can't deliver — we'll say so. No hard sell.

Question 10

Is this AI or a person?

Accepted Answer

Both. The daily operations are AI-powered, but setup, configuration, optimization, and strategy calls are handled by our team. We're a managed service - not just a tool.

Question 11

What is the difference between Starter and Growth?

Accepted Answer

Starter is email-first: inbox management, daily brief, scheduling via email, follow-up sequences, Gmail/Calendar integration, and support. Growth adds 24/7 AI phone call answering and booking, unlimited drafts, marketing support, research, meeting prep, CRM integration, weekly strategy calls, and priority support. Phone answering is only in Growth and Enterprise.

Question 12

Do you offer annual discounts?

Accepted Answer

No. We bill month-to-month with no long-term contracts. Starter is $199 setup + $279/month, Growth is $299 setup + $499/month, and Enterprise is custom.

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